In the Confirm Device Uninstall window, click the OK button.On the menu bar, click Action, and then click Uninstall.Method 3: If Sony Visual Communication Camera is displayed with a yellow explanation point or question mark, follow the procedure below:.On the menu bar, click Action and then click Enable.Click to select Sony Visual Communication Camera.Method 2: If Sony Visual Communication Camera is disabled, follow the procedure below to enable it:.If Sony Visual Communication Camera still does not appear, service will be required.If Sony Visual Communication Camera is displayed with a yellow explanation point or question mark, follow the procedure in Method 3.NOTE: The camera should now function properly and after restarting the ArcSoft WebCam Companion software the error should not be displayed. Sony Visual Communication Camera will then show as properly installed, meaning that the device does not have a yellow exclamation point or question mark. Scan for hardware changes will automatically detect the camera hardware and install the necessary driver.Click to select Scan for hardware changes.Method 1: If Sony Visual Communication Camera is missing, follow the procedure below to resolve the issue:.Depending on the state of the Sony Visual Communication Camera device listed under Imaging devices, perform one of the following procedures.NOTE: If Imaging devices is not listed, click to select a different category such as Computer and then proceed with Method 1 below. In the Device Manager window, click the plus ( +) next to Imaging devices to expand the selection.NOTE: If prompted for an administrator password or a User Account Control prompt is displayed, type the appropriate password or click Continue. In the System and Maintenance window, click Device Manager.In the Control Panel window, click System and Maintenance.Click the Start button, and then click Control Panel.Also, the error Bluetooth Video Service not running may be displayed when trying to access the camera using the ArcSoft® WebCam Companion™ software.įollow the procedure below to resolve the issue: The built-in camera may not work, be detected or show in Device Manager.
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